Do you thank people who help you?
Of course you do. That’s what we’re trained to do from an early age.
Somebody hands you a coffee, you say “thanks”. It’s expected and we don’t think about it at all.
A stranger holds open a door as you follow them into a store. “Thanks”
A person gives you great advice. “Thanks”.
When was the last time you wrote a thank you note to a tech team person for helping you get sorted out online?
And do you send a thank you note every time?
What is it about getting helped online that’s different?
- It’s never your fault but the fault of the computer or website?
- It’s more anonymous than seeing somebody’s face when they’re helping you?
- There’s no upside for thanking them?
For the record, I do say thanks after every time I work with support people. They have one of the most thankless jobs around. I don’t give a darn what the problem is or who caused it – that person on the other end of the line is a) a real person and b) trying to help me solve my problem.
So why don’t you thank the people online who help you?